Laserfiche has been named a Champion in the enterprise category of the Enterprise Content Management (ECM) Emotional Footprint 2025 Report by the Info-Tech Research Group. The recognition highlights Laserfiche’s strong customer relationships and high return on investment, as rated by hundreds of end users across industries.
The annual report, which assesses user satisfaction based on emotional response and practical product impact, awarded Laserfiche a Net Emotional Footprint score of 94 and a Customer Experience (CX) score of 9.3 — placing it at the top of the leaderboard in key areas such as Integrity, Fairness, Security, and Unique Features.
“We are excited to be recognized as a 2025 Emotional Footprint Champion,” said Thomas Phelps, Chief Information Officer and Senior Vice President of Corporate Strategy at Laserfiche. “Out of 416 customers who completed Info-Tech surveys this year, 99% shared they plan to renew. Our customers have recognized us not only for delivering innovative, high-impact solutions, but also for building trust and providing an exceptional customer experience.”
Laserfiche is widely used by public sector organizations, financial institutions, and education providers to manage content and automate workflows. It has become known for its user-friendly interface, robust compliance support, and high-level integration capabilities.
User testimonials published alongside the report further emphasize Laserfiche’s impact:
“You will be amazed to discover how Laserfiche is one of the best products in its category and supported by real professionals,” said a C-level executive in the construction industry.
“Laserfiche offers excellent ways to onboard new clients and access to company documents,” noted a finance sector user.
“The seamless integration of document management with workflow automation is particularly impressive,” commented an IT Manager in the finance sector.
Laserfiche’s recent introduction of new AI-driven tools — including Smart Fields for intelligent data capture and Smart Chat for conversational document interaction — has strengthened its positioning as a forward-thinking platform. These innovations are designed to improve productivity while maintaining strict compliance and data protection standards.
Government entities also report measurable benefits. Miriam Patrocinio, Chief Data Officer at the North Carolina Department of Environmental Quality, said:
“Laserfiche’s ease of use, robust forms and workflow automation, and leading AI-driven features enable us to achieve our mission by enhancing the efficiency and scalability of our work.”
The Emotional Footprint report by Info-Tech Research Group serves as a vital benchmark for organizations choosing enterprise software. Unlike traditional performance metrics, the report captures end-user sentiment and emotional connection — evaluating how customers truly feel about the product and vendor relationship.
Laserfiche’s consistent high marks suggest that beyond functionality, its greatest asset may be its ability to build lasting, trust-based relationships with its clients.
For more information, visit www.laserfiche.com.
